Are you a gift card user whose Visa gift card number has been scratched off when trying to access the codes? Don’t fret! This is because there are some reactionary steps to enable you to access the funds on the card. Keep reading to gain some insights on how to not lose your Visa card value due to the scratched code.

What To Do If Visa Gift Card Number Is Scratched Off?

Visa gift card number scratched off

1. Contact Visa Gift Card Customer Support

The critical point of the call is to contact the Visa card customer when your Visa gift card number has been scratched off. You may be asked to return the card to the retail store from which you purchased it and request a new Visa card. You can get the new card between 1-3 days.

However, you will be required to provide the original receipt of purchase. your name and other details on the card to prove the true ownership of the card. This is a safety measure designed to avoid gift card scams like card draining scams. It involves malicious entities wiping funds from gift cards purchased by unsuspecting users.

Therefore, you can call the number on the back of the card to escalate the damage to your Visa gift card for prompt assistance from Visa gift card customer support. If you don’t contact the card support service immediately to get the correct card number, you may encounter possible Visa gift error messages when trying to redeem it.

2. Contact Your Retailer

If you are finding it challenging to contact Visa gift card support on time, you can return the card to the retailer from where you bought the card. This depends on the extent of the damage to the card. The retailer can find a way to help you access the code and redeem the card. 

Meanwhile, you can sell the card if the Visa card number is still slightly obvious. Yes, some platforms enable you to sell Visa gift cards. So far, you have the correct 16-digit code. One such platform is Prestmit, one of the gift card trading platforms in Nigeria and Ghana.

You can quickly sell your Visa card on the platform as it provides you with innovative trading tools like an automated gift card rate calculator to make your trading profitable.

How To Sell Visa Gift Card On Prestmit

Visa gift card number scratched off

Here is a quick step to sell your Visa gift card on Prestmit:

  • Visit the official Prestmit website or download the Prestmit app on the Google Play Store or Apple Store.
  • Create a Prestmit account and log in.
  • Click “Gift Cards” and choose “Sell Gift Cards.”
  • Choose your preferred payment method, which can be fiat or cryptocurrency.
  • Select “Visa gift card” in the gift card category and choose your card type.
  • Enter the amount of your Visa gift card.
  • Upload the image of your Visa gift card or enter the code in the comment section to proceed with the transaction.
  • You will receive payment immediately after the successful confirmation of your transaction.

Frequently Asked Questions (FAQs) About Visa Gift Card Number Scratched Off

Can I Replace A Scratched Visa Card?

Yes, you can replace a scratched Visa gift card when you swiftly contact the number on the back of your card. You might get a replacement after providing a receipt of the purchase, your name, and other details of the card.

Is It Safe To Buy A Visa Gift Card That Has Already Been Scratched?

It is unsafe to purchase a Visa card that has been scratched from retail stores. You might fall victim to a gift card-draining scam, which can ultimately result in losing funds. Therefore, ensure that your card is untampered during purchase. You must also be able to identify Visa gift card pictures to help you during purchase.

How Can I Prevent Visa Gift Card Number From Getting Scratched In The Future?

You can prevent this situation from happening in the future by keeping your Visa gift card safely in your wallet or drawer rather than keeping it on rough surfaces. Avoid keeping your gift cards in your pockets so you will not forget to take them out when washing your clothes. Keep your gift card the same way you hold your physical cash.


Dealing with a Visa gift card number that has been scratched off is an experience nobody wants to encounter. But all hope is not lost when you take the proper steps to access the codes or request placement immediately. 

Therefore, contact the number on the back of your Visa gift card or visit your retailer to find a solution to the damage.